As you all may know, Hanoi Place hotel currently are becoming very popular within the circle of tourists and travelers owning to its outstanding location, elegant decoration, top quality services and facilities served by the professional staff. That results to many recommendations from one traveler to another visiting Hanoi to come to our hotels.

However, some travelers reportedly had trouble with the taxi transportation from Noibai International airport to Hanoi Palace hotel. Sometimes the driver purposely tried to scam guests by sending them to a certain hotel with an inconspicuous signs. There, upon arriving, some man quickly came out, with a Hanoi Palace  hotel card in hand and told the passengers that they did arrive at Hanoi Palace Hotel but it was full at the moment. He then said that they had a "sister hotel" just a few blocks away. Then, passengers are sent to a different hotel of lower standard where the driver gets some commissions from that hotel owner. No one can eventually guarantee the service of the latter hotel, or predict what scam will come next.

As such, it is highly advisable that every traveler to Hanoi in general and to Hanoi Palace Hotel in particular should be alert not to totally depend on either the taxi driver or hotel staff that he recommends. Instead, it should be required that the street and hotel signs be pointed out to the traveler by the driver so that one knows whether s/he is being transferred to the right hotel.

As our private airport transfers are available, we recommend our guests to take further preventive measure by contacting us in advance at the below address for our airport pickup service:

                               Hanoi Palace hotel

                               Add: 61B Luong Ngoc Quyen st, Hoan Kiem District, Hanoi, Vietnam
                               Tel: (+844) 39260879 or +84 39260880
                               Fax: +844 3926 35 77 
                               Email:  sales@hanoipalacehotel.com 
                                          lisaduong@hanoipalacehotel.com 
                               Website: www.hanoipalacehotel.com

Last but not least, for the benefit of all, we would like to call for all astute travelers and any travel-related businesses to raise the awareness of this sort of scam and to help eliminate such wrongdoing by circulate this message to anyone traveling to Hanoi.

Thank you for your attention.

Sincerely yours

PROBLEMS ENCOUNTERED BY VISITORS TO HANOI

So far there have been many tourists being cheated  so that this is very good information for travelers to avoid the troubles when you are traveling in Hanoi or in Vietnam. This information is written by my experiences and some travelers who had been cheated. You should take a look and print it out to bring with you while traveling in Vietnam!

@ Problem 1
There is not enough information available to first time travelers to Ha Noi either on Vietnam Airlines or at Noibai airport. Thus, travelers are not aware of their options for getting to Hanoi from the airport, what such a trip should cost, and who are reliable drivers.

@ Solution 1
Brochures with this information in many languages can be printed and put in seat pockets of all Vietnam Airlines planes; these brochures should also be made readily available at the airport.

@ Problem 2
Frequently visitors have trouble finding legitimate transportation from Noibai International Airport to their hotel in Ha Noi. Sometimes they are driven by minibus drivers who promise to take them to a specific address in Ha Noi. However, instead of being delivered to the requested hotel they are delivered to a different hotel where the bus driver has friends. They are frequently then overcharged at this hotel.

@ Solution 2
Travelers to Vietnam should be warned in advance or at the airport not to depend on either the airport driver or hotel staff that he recommends. In addition it should be a requirement that the street signs be pointed out to the traveler by the bus driver so that the traveler knows whether s/he is being delivered to the correct hotel.

@ Problem 3
Another problem arising for travelers from Norbai is that the price quoted for transportation from the airport normally includes the road tax. However, upon arrival, travelers are charged for the road tax again.

@ Solution 3
Travelers should be made aware by information available at the airport of standard prices for transportation and the fact that these prices already include the road tax.

@ Problem 4
Travelers are frequently led to foreign currency exchange venues by airport bus drivers. At these exchanges they are given a poor exchange rate, e.g., 10,000 VD for $1 USD rather than the standard 15,700 VD. In addition the driver receives a commission from the foreign exchange seller.

@ Solution 4
Travelers should be encouraged to exchange money at the airport or at foreign exchange sellers recommended by legitimate hotel owners.

@ Problem 5
The first person a visitor meets is frequently the boy selling postcards. These sellers frequently cheat the visitor either by overcharging for the cards or by asking for VD 5,000 but extracting VD 50,000 from the confused traveler.

@ Solution 5
Travelers should be encouraged to purchase cards, maps and other such items from bookshops rather than street vendors.